In your company's IT department, the point comes when a task must be performed and no one is available or cannot process it. Maybe it's after business hours. The task can be small or large: basic diagnosis; Plug in a cable. Add IP addresses to a firewall. Regardless, no one is available. And the task has to be done, otherwise there are serious consequences. So it makes sense to get a Managed IT Smart Hands Services from a company like Externetworks. Your time and that of your employees are best used for tasks that grow your business, and not for maintaining your IT infrastructure.
On-site assistance service
For many growing companies, maintaining an expensive and highly trained
IT team onsite 24 hours a day may not be profitable. For some, this may never
be a realistic part of their growth model or business plan. However, these
companies continue to require certain services to be provided to meet their
operational needs. This is where an intelligent hand service system comes into
play. Smart Hands offers the highest level of service, offering remote
management, facility customization, and device troubleshooting 24 hours a day,
seven days a week.
The cost of a Smart Hands service plan is often offset by minimizing
downtime and service interruptions by freeing key people for other important
tasks and automating daily maintenance tasks and services. With Smart Hands
packages, companies don't have to give up control or adaptation of their
infrastructure. Immediate responses to data breaches not only improve your
company's productivity, but also reduce the risk of liability issues.
What Kind Of Tasks Can Smart Hands handle?
Smart hand packs vary according to your business requirements, as do the
tasks involved. The best way to think in smart hands is as a concierge in a
busy hotel. They always meet your requirements and can also react immediately
to urgent circumstances or questions as soon as they arise. A concierge can
also work with other clients, but information is not shared, so there are no
security issues. A concierge provides you with the highest quality support in
limited areas, rather than trying to act as your swimming guide and instructor.
Smart Hands employees use their resources more efficiently to perform various
functions towards their external staff. Smart Hands services may include:
- Configure
a firewall
- Complex
cable configurations
- Placement
device management.
- Test
devices and fix error.
- Rack
and stacking services
- Shipping
and receiving
- Automated
maintenance
- Backups
- Pack
and unpack
- Inventory
- Detect
and respond to threats.
- Moving
equipment
- Operating
system and server installation.
- Power
cycle
- On-site
/ off-site technical support and troubleshooting
- The
remote server restarts.
- Cloud
cross-connect
Smart Hands vs. Remote Hands
There are a few things we need to know when we talk about remote hands
and smart hands.
Remote hands
Remote hands can include things like securing wiring, checking port
numbers, observing or reporting indicators on devices, basic environment
monitoring, and restarting the server. These data center services are provided
under a data center contract at no additional cost.
When talking about remote hands, keep in mind that these are all things
that can be done without on-site data center technicians entering devices. When
a technician really needs to join the team, we enter the smart hands area.
Smart hands
Smart hands involve more complex tasks than remote hands. These data
center services include colocation device management, firewall configuration,
media and supply management, complex cable configurations, device testing and
troubleshooting, circuit and rack and stack testing. Smart hands are services
that are generally billed hourly.
It is important for us to clarify which services are in remote hands and
which are in smart hands when we speak to a data center. We do not want
surprises on the first invoice. Unexpected costs are never fun.
Remote hands and smart hands in the data center come in handy when we
don't have anyone available to manage the task. Or maybe the person who
normally does this is out of town and needs someone if necessary. These are the
two reasons why we want to use experienced data center technicians.
Ask in the data center what is included and what is not, so that we
cannot experience surprises with the next invoice. If you have any questions
about how RACK59 can support your placement project with our support services,
please arrange a site visit or contact us using the button below.
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