Friday 29 May 2020

What is Wireless LAN and What is the Difference Between WLAN & Wi-Fi


 What is a WLAN and how can it work?

To manage the non-exclusive development of WLAN, we must first audit what is involved in the local network. Nearby, for the most part, implies a system that is contained within a structure or terrain, speaking of a useful terrain or structure. Add a W to the LAN, and we have a remote LAN.
The terms Wireless LAN Wi-Fi are regularly connected and used reciprocally, however, problems arise with this propensity. A WLAN can be based on various remote innovations.

Difference Between Wireless LAN and Wi-Fi

The idea of ​​the remote control gets tangled up in professional situations. In case you have no idea of ​​the particular remote setup or application under consideration, your assumption of what remote LAN means may not be the same as mine, whether we're busy with a similar discussion.

However, ignore individual remote territory systems, such as Bluetooth, and remote WANs and their separate system devices. In fact, even without these remote system topologies, it may be enough to stay upright under the simple title of WLAN. Specifically, how about researching the distinction between WLAN and Wi-Fi?

Overview of the best WiFi surveillance tools:

  • People who used to join a Wi-Fi network settle for a PC; Currently, they remotely remove all their Wi-Fi enabled devices, including cell phones, televisions, smart watches, speakers, etc.
  • To make things more complex, business strategies, for example, BYOD (Bring Your Own Device) allow customers to associate without reservation with a system.
  • These devices hinder a system that reduces the speed of programs and surfs the net or moderates tasks on the Web.
  • In addition to slowing down the system, allowing access to a wide range of devices can also put your Wi-Fi clients and access points at risk.
  • Programmers can enter rogue APs or split their security encryption using complex equipment trackers.
  • Also, if you think you are far away, stay within your structure, reconsider the situation, you may have many spills that allow a programmer to control your system in time of war.
  • Knowing where your signs and nearby access points are is essential to keeping your system secure.
  • With the correct overview of the failed site or instrument, you can understand these issues quite effectively.
  • Finding out why your APs are having such a horrible day can be as simple as changing a channel or moving an obstacle.
  • A legitimate input scanner can also allow you to recognize where your helpless security points are and improve them as needed.


Thursday 28 May 2020

24/7 IT support: managed services and IT support


Several IT-managed support and service companies claim to offer 24/7 IT support, but do not define exactly what they mean. What is 24/7 IT support?

For some support companies, 24-hour-a-day, 7-day-a-week IT support simply means automated 24-hour-a-day, 7-a-week monitoring that records and reports errors that the Support can respond to when they are in the office. Other companies may go further and provide IT support 24 hours a day, 7 days a week, but outsource it to another provider, who does not know your account, to handle problems outside normal business hours.
24/7 IT support center technical consultants are available in person, by phone, or by chat to assist you with campus applications and services or to assist you with your personal computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information on obtaining off-campus assistance.

StratusPointIT, formerly ComputerSupport.com, is an end-to-end technology solutions provider, a highly award-winning IT company that combines expertise, creativity and versatility for your success. Our solutions help companies migrate to the cloud, enhance local operations with managed IT services and 24/7 national on-site IT support. This is what you should do. wait:

WOW24-7 has strong professional experience in providing remote technical support services to companies around the world. Our technology specialists work with companies in different industries to help them deliver an excellent customer experience.

Why is WOW24-7 considered one of the best technical support companies in the United States and Europe? Thanks to our innovative solutions! We have armed our clients with a range of advantages such as:
24/7 technical support. Your clients will receive reactive help at all times. Our agents go out of their way to offer you a personalized approach and thus strengthen your loyalty to your brand.

Increase productivity. Do you want to improve the productivity of your team? We have a solution! Outsource technical support for WOW24-7 and allow your staff to focus on core development and top-level customer demands.
Fast answer. Whatever the problem, our team is made up of certified members who can offer professional technical support at L1. As a result, you'll get reduced average call time and a quick response to customer inquiries.
Monthly reports. We analyze all customer requests and document what works well and what needs to be improved. Let our team manage your frontline support and keep you informed with regular metric reports.

Wednesday 27 May 2020

Network Operations Center


A Network Operations Center, often called a NOC (pronounced "knock"), is generally a centralized location where network operations personnel provide supervision, monitoring, and administration 24 hours a day, 7 days a week, for 365 days a week. day, 365 days a year, 365 days a year, 365 days a year. This infrastructure environment can be located on-site and / or with a cloud provider.

Network intelligence technology addresses many challenges associated with finding the best network operating practices. To ensure optimal network and application performance, network operations teams need detailed and accurate visibility of the network path, as well as routing and application layer data. For more information on how Network Intelligence can help network operations fulfill their roles, see the Network Intelligence page.

Network Monitoring refers to activities carried out by internal network personnel or third parties that companies and service providers rely on to monitor, manage and respond to alerts about the availability and performance of their network. The personnel who have primary responsibility for network operations are often referred to as network operations analysts or network operations engineers.

A Network Operations Center, often called a NOC (pronounced "knock"), is generally a centralized location where network operations personnel provide supervision, monitoring, and administration 24 hours a day, 7 days a week, for 365 days a week. day, 365 days a year, 365 days a year and 365 days a year. This infrastructure environment can be located on-site and / or with a cloud provider.

The NOC provides back-end maintenance, troubleshooting, and support so that the MSP can respond to issues as they arise and ensure customer availability. Helpdesk, on the other hand, is a call center, designed to answer front-line questions directly from end customers who are actively experiencing problems. Network operations centers are typically located with multiple rows of desktops, all in front of multiple screens, which generally show details of critical alarms, incidents in progress, and overall network performance. Additionally, weather or news may even show, as this keeps technicians informed of current events that may have an impact on the network or systems. A Network Operations Center, or NOC, is the epicenter of any IT Management and supervision to ensure that your company's systems function optimally at all times. The best NOCs operate using industry best practice processes, a customer relationship management (CRM) system for integrated customer communications, and a management and monitoring system that issues alerts and tickets. service that identifies existing or potential customer IT problems. A properly designed and managed NOC requires a significant investment in technology and training. It also requires dedicated staff with specialized triage and problem solving engineers. The result of this model allows faster resolution times for problems that can be measured in hours or days compared to non-NOC-focused approaches. Once again, the ability to provide proactive services that minimize the impact of IT issues is the holy grail of successful managed services.


Tuesday 26 May 2020

What distinguishes a professional router from a consumer router?


 If you're on the market looking for a router for your business, you're tempted by the high speeds, eye-catching functionality, and low cost of consumer routers. The latest models simply look attractive.
But do you think a consumer router can provide everything an average business needs? Do you think it is safe enough? Is it scalable and can it offer redundant Internet connections? If it's a wireless model, do you think it has adequate range to cover your office? Should you invest in routers designed to meet the needs of small and medium businesses?

What exactly differentiates from consumer routers business class models?

Consumer router

As soon as you enter a store, you will find a dozen of wireless routers available at varying prices. These are offered by well-known brands and the prices at which they are available are also very attractive. They also have all the required functionality.

  • IEEE 802.11n wireless network standard support
  • Integrated firewall
  • Wireless encryption4-port ethernet switch

Most of the routers here include 2 × 2 antenna networks for a theoretical speed of 300 Mbps. It is difficult to see the actual performance that fast. However, the distance between the router and the client, general and environmental factors can reduce this number.

Small Business Router

You will be surprised to know that most enterprise class routers don't even include an integrated wireless network. If the selected router does not have one, you can add this functionality by distributing certain wireless access points. High-end professional routers offer advanced redundancy, scalability, and security.

Scalability defines the router's ability to grow as the business grows. It is fairly easy to extend the wired capabilities of a particular network. Another Ethernet multiport switch can be connected to one of the router ports.


Now you have multiple doors.
If you are managing a complex network that includes multiple VLANs, a RADIUS server, and various other features, you may need to invest in a managed router.

The best way to increase Internet bandwidth is to obtain additional connections to the ISP through the router's wide area network (WAN) ports. While low-level professional routers and consumer routers have only one WAN port, high-level business-class routers have multiple WAN ports to help you establish multiple connections to one or more ISPs.

Since the router is the heart of the network, you need to choose it carefully. Any router can share the connection between its computers and other network devices, such as tablets and smartphones. The best models include features that can improve network and performance. Here are some features to look for when you find a commendable business class router.

Friday 22 May 2020

What are the benefits of offering IT support services all day, every day?


If you serve a large remote workforce
Remote reps, for the most part, don't make it to the typical 9-5 business day. These representatives set their own calendars to use their time and vitality and to serve customers who may be inaccessible during "ordinary" opening hours. If you're administering a large remote workforce, serving these unconventional workers is just as imperative as the people who sit in work areas all day. An added benefit of working in the administration workspace outside of normal business hours for teleworkers is the ability to detect potential security breaches.

In case you are servicing facilities around the world

Has your company been implemented in more fields, working in time zones? For this situation, the focus of the call should be accessible to forced workers on such occasions. It is also helpful to work 24 hours a day in the administration workspace if specialized help is available for clients outside of the headquarters time zone. Obviously, if all of your work is done in the United States, you can essentially extend customer service hours, like 8 a.m. at 5 p.m. Pacific time, without closing 24-hour IT helpdesk services.

If the work is done non-stop
Some professions are not limited to normal working hours, including jobs, for example, electrical, plumbing, and refrigeration administrations, medicine, some legitimate work, and various coordination activities. In these cases, it is imperative to offer the administrative workspace during the day, because clients who do not receive it when they call go to one of their rivals, who can offer full-time administration. This also applies to current training as educators and liners work regularly outside of the 8-4 factory school day.

If it serves the general public

The entire population plans to be in contact with the organizations they work with in case this is beneficial to them. Many customers work on atypical occasions and cannot simply call during normal business hours.

If your work is time sensitive

For professions where reliability is important, for example, stockbrokers visiting and inducing business activities, jobs with security concerns, and different jobs that essentially cannot be kept tight for many on the clock, every minute of daily activity in the area of administrative work must be assured Be accessible if the work needs to be completed

Help desk and remote support

There are many additional benefits of higher and deeper support workspace management. Take advantage of powerful remote help from our high-class offices that monitor events with higher levels of customer satisfaction at a completely lower cost than help at the site level. Most requests for assistance are resolved through a lone phone call. Anyway, if, for unknown reasons, the idea of ​​your concern requires a deeper understanding, we are ready. Each of the complexities of your case is quickly recorded and referred to a Level 2 specialist for the help you need quickly.

Our workspace administrative staff have the capacity, information, and experience to help clients with IT problems. They provide training and access to the latest information and management systems in the industry to deal with problems quickly and accurately. We even help you with standard programming and prominent figuration devices, as well as custom apps that use the content and feedback you provide.

Customers can call our dedicated helpline number at any time and contact a trained expert who is ready to answer their call. From asset distinction to scheduling problem solving and framework studies, our global groups can quickly recognize the idea of ​​your administrative request and start a competent event and give the board a proven and informed approach. executive.


Thursday 21 May 2020

What NOC engineers and technicians supervise?


NOC is designed for the Network Administration Center and is a centralized area where administrators can monitor and manage networks and operations. NOC monitors your system to make sure everything is working properly and alerts you to problems.

NOC reduces monitoring time as a service and supports your IT staff in case of technical threats. Due to the limited budget and resources available to many, it is not possible to monitor the internal network. The mass of our NOCs is the right decision. Click here to see the cost breakdown for internal NOC monitoring and find out why CHR managed services are right for you.

NOC monitoring is one of the best tools for your IT staff. The cost of outsourcing 24/7 NOC or SOC services can have a positive impact on your business in several ways:

Improve hardware efficiency

Thanks to our monitoring services, we can monitor your devices and alert you as soon as certain failures in your network start to avoid problems like broken networks.

Early detection and prevention of incidents.

Finally, external monitoring will save you time and money. Regardless of the type of business you operate, disconnecting from your network can cause significant loss of income. A qualified and experienced monitoring service can alert you to a new solution to the problem, which will resolve it quickly. It can reduce downtime and save you from costly loss of income.

Improve your reputation

By reducing the downtime of your network, your business will be considered trustworthy, efficient and reliable.

Cost savings

As mentioned earlier, having a monitoring service will save your business time and money. Your IT staff will have more time to focus on other tasks without worrying about unexpected problems. Our NOC specialists will inform your team of any problems that we cannot solve for you. This will increase the productivity of your employees and your organization, thereby increasing revenue.

Reduces loss of income

Network problems interrupt business flows and cause loss of revenue. Interruptions during the night can ruin the next business days. With our 24x7x365 monitoring services, as soon as you find a problem, solve it and save time.

NOC-SOC monitoring

NOC (Network Operations Center) and SOC (Security Operations Center) are designed for network and security operations centers where multiple panels are displayed on large screens in NOC and SOC environments.


NOC - SOC shows real-time monitoring and historical trends. This centralized monitoring and reporting helps you effectively monitor network incidents, threats, and security alerts.

Use the NOC - SoC dashboard to monitor network security to view multiple dashboards of network functionality, including network security, compromised hosts, vulnerabilities, security structure, WiFi security, and system performance.

A common scenario is to install dashboards and widgets to display the most relevant information for your network and security features. Use the main monitor in the middle to view large panels in large sizes. Use the side monitor to display other information in small widgets.


Wednesday 20 May 2020

Top 5 Network Monitoring Tools of 2020

Choosing a network monitoring tool is a bit overwhelming for hundreds of different software providers.

Our team of IT professionals has decided to bring together years of experience and extensive industry knowledge to create a comprehensive list of network monitoring tools to follow.

Each tool is extensively tested, compared, and reviewed to provide a definitive list of the best network monitoring tools for 2020. It includes free, paid, and open source software for Windows, Mac, and Linux.

We can help you find the best tools for your business and IT infrastructure. From dedicated IP scanners, packet trackers and Net Flow analyzers to real-time alert systems and integrated monitoring suites.

Performance monitoring tool for the solar wind network.

SolarWinds Network Performance Monitor is easy to install and ready to go. The tool automatically detects network devices and implements them in one hour. A simple approach to monitoring the entire network makes it one of the most natural and intuitive user interfaces.

The product is highly customizable and the interface is quick and easy to manage and modify. Customize web-based dashboards, charts, and performance views. You can design custom topologies for your entire network infrastructure. You can also create smart alerts that recognize custom dependencies.

PRTG Network Monitoring Tool

PRTG Network Monitor software is known for its advanced infrastructure management capabilities. All devices, systems, traffic, and applications on your network are easily visible in a hierarchical view that summarizes performance and alerts. PRTG monitors the IT infrastructure using technologies such as SNMP, WMI, SSH, packet / flow detection, HTTP requests, REST API, Ping and SQL.

This is one of the best options for organizations with little experience in network monitoring. The user interface is convincing and very easy to use.

An extraordinary feature of PRTG is the ability to monitor data center devices using mobile apps. The QR code corresponding to the sensor is printed and connected to the physical equipment. The mobile app is used to scan the code and the device summary is displayed on the screen of the mobile device.

ManageEngine OpManager Network Monitoring Tool

Core ManageEngine OpManager is APM software (used by the APM plug-in) for infrastructure management, network monitoring, and application performance management.
The products are balanced in terms of monitoring and analysis capabilities. This solution can manage network, server, network configuration, failure, and performance. You can also analyze network traffic. To run Manage Engine OpManager, you must install it locally.

The strong point of this product is that it comes with a pre-configured network monitor device model. These include predefined parameters and monitoring intervals for specific types of devices. Essential Edition products can be purchased for $ 595, allowing up to 25 devices.

WhatsUp Gold Network Monitor Tool

WhatsUp Gold (WUG) is the Ipswitch network monitoring software. It is one of the easiest to use and highly configurable tools on the market. The dashboard is easy to use and visually appealing.
For daily IT management, WhatsUp Gold is a network monitoring tool that balances price and functionality. It is also fully customizable. Customize your control panel to display your IT infrastructure and alert your needs.

Highlights of the latest 2017 Plus release include hybrid cloud monitoring, real-time performance monitoring, automatic and manual failover, and better visibility into distributed networks.
WhatsUp Gold is limited to compatibility with the Windows operating system. This software is provided with different rate plans for your network and your portfolio. Compare the different editions on the official website and request a quote.

Nagios XI Network Monitoring Tool

Nagios XI is intended for a wide range of users, including freelancers, SMEs (small and medium-sized companies) and large companies. This makes the Nagios XI pricing model one of the most flexible models. They have a free, open source, single license and subscription version. It is one of the few tools that allow monitoring and alerting at an extremely low price of flexibility (due to the adaptability to additional modules).

Nagios XI focuses on surveillance. The main IT components monitored by Nagios XI are the network, the infrastructure and the database. The software is easy to install, but it takes time to adapt to your needs initially. In fact, Nagios XI does not automatically detect the device. Each device to monitor in the configuration file must be configured.

Monday 18 May 2020

Why is outsourcing NOCs important?


In the rapidly growing technological world, outsourcing interests circumstances. If a company needs to work easily and increase net income perfectly, it needs a one-of-a-kind IT office. Today, any business is significantly subject to IT devices and methods that help organizations reduce order backlog at the same time. This encourages lower business expenses while increasing profitability.

Based on various activities in the network operations center, the eccentric group of IT experts adjusts according to their abilities and skills. When the NOC Outsourced acts as a barrier component to the system devices that form an important part of the customer's system base.

NOC managed as a complete solution for network operations

Managed Service Providers (MSPs) provide administrations with managed NOCs. This greatly reduces costs by having NOC administrations and no interest in the equivalent is required. MSPs take care of server monitoring and administration and help expand transactions and revenue.
Smooth business activities: NOC administrations help to execute various capabilities, such as identifying, observing, separating, and solving any problems that may arise in system tasks.

Increased competition and profitability: managed NOC administrations help to increase the productivity of staff and architects, as they will have sufficient time to manage the business and focus on advancement and planning and to implement new innovations that, as a rule, would be wasted in everyday life. Checking gadgets.

Reappropriation by NOCs helps ensure the proper functioning of system tasks: administrations of managed NOCs assist in proactive verification and systems objectives.

System Controller Problems: Managed NOC administrations help eliminate identified problems with guidelines and consistency, and MSPs resolve them, thereby reducing a ton of cost and effort.

MSP assistants expand the security organization by providing system monitoring every minute of every day, helping to protect against digital and miscellaneous hazards.

Key benefits of redistribution of NOC administrations
  • Strong reduction in personal time
  • Quick management of episodes without stopping.
  • Decrease in operating expenses.
  • Greater profitability and occupation of your system and IT personnel.
  • Free up your IT resources
  • Increased loyalty of end customers and consumers.
  • Reduced time and administrative / human resource efforts.
  • 24x7x365 high availability support


Thursday 14 May 2020

What is NOC Support and What Does NOC Technician Work For?


A Network Operations Center is a concentrated area where IT professionals legitimately support remote services and verify programming efforts. NOC hardware is generally used to monitor IT benefits and is an amazing service delivery controller for some MSPs.

NOC Support, which stands for Network Operations Center, manages the specialized examination of framework identified issues and highlights available in enterprise customer systems. It is an area in which it is primarily responsible for the activity of essential administrations, supervision, verification and support for the organization of broadcast communications.

A fundamental element of a vast commercial agreement and a vast system of suppliers, NOC is the environment around which an activity agreement is established. This incorporates system problem goals, all zone name exercises, organization, broadcasting, and schedule updates.

Despite these core exercises, the NOC also strengthens performance observation and coordination between associated systems.

To become a NOC technician, you must have detailed information on network monitoring, for example Net Flow, SNMP, Syslog and WMI, with previous NOC experience, which would make it an advantage for any association dedicated to your advanced skills.

Consequently, the NOC researcher is an expert who knows all of the above requirements and has incredible oral and compound interpersonal skills with the ideal level of interpersonal skills.

Some of its essential capabilities include:

  • A competent expert who filters all episodes, interferences and execution alarms. It is also the purpose of contacting specialized groups that will try to solve your particular problems of scaling up for amendments.
  • It is the duty of the NOC examiner to recognize, distinguish, and record episodes as indicated by their importance in meeting client needs and hierarchical arrangements.
  • By asking you to filter out emerging problems and interference that may arise, you are the gatekeeper for the entire LAN / WAN system, as well as switches, switches, firewalls, servers, storage frames, VoIP, as well as work and recovery frames .
  • The main objective of contacts between clients and external specialized organizations will be achieved for problems, interferences and investigations.
  • It is a connection between internal and external help and specialized groups to create and update basic information articles.
  • It also performs a basic maintenance framework for personal time settlement companies, setting up frameworks and applications, and executing some content.
  • A connection between some mechanical elements to organize the capacities of day and night activity. It is usually used during the day and working hours at night.


Thursday 7 May 2020

What Does Network Operation Center (NOC) Mean?


A Network Operations Center (NOC) is a central location where network administrators manage, control, and monitor one or more networks. The overall function is to maintain optimal network operation on a variety of platforms, media and communication channels.

Large network service providers are connected to network operations centers that provide a visual representation of monitored networks and workstations, where detailed network statuses are monitored. Software is used to manage networks. Telecommunications, television programs and computer networks are controlled through network operations centers.

Network Operations Centers are also called Network Management Centers.

A network operations center monitors the telecommunications network for specific alarms or conditions that may require special attention to avoid affecting network performance. They monitor power outages, communication line alerts, and performance issues that can affect networks. NOC Services  can analyze problems, fix bugs, communicate with local technicians, and track issues until they are resolved. Networking Centers are the primary focus for troubleshooting, software distribution, and updating router and domain name management in conjunction with connected networks and for performance monitoring.

Network operations
centers include desktop-facing video wall lines that display important alarm details, incidents in progress, and overall network performance. The backplanes of the network operations centers are glazed and members of the major incident management team use an adjoining room. Individual tables are associated with a specific technology. Technicians have multiple monitors on their desks, with additional monitors used to monitor desktops.

Network Operation
Centers handle issues hierarchically, informing the next level to speed problem resolution if a problem is not resolved within a given time period. Most network operation centers have multiple levels that define the capabilities of a network operation center technician. Problems that go through a NOC are escalated hierarchically. If an escalated issue is not resolved within the set time, it will be escalated to the next level for a quick fix. Almost all web hosting companies and ISPs use NOC Services to control and manage internal communication and email account management.

What are the NOC Services?

NOC is central to distributing and updating software, monitoring performance, coordinating with connected networks, troubleshooting network issues, and managing routers and domain names.
But that is not all. There are various NOC Services, including the following:
·       Performance reports and improvement suggestions
·       Monitor and manage firewall and intrusion prevention systems
·       Network Discovery and Evaluation
·       Quality of Service Optimization and Reporting
·       Patch Management and Whitelist
·       Backup and storage management
·       Email management services
·       Voice and video traffic management
·       Antivirus Scanning and Correction
·       Joint threat analysis
·       policy enforcement
Application software
installation, troubleshooting, and upgrade

In terms of responsibilities, NOC monitors each hop, network flow, server, and a terminal connected to an MSP's client networks. They also help to monitor infrastructure capacity and conditions and make adjustments and decisions to ensure that networks perform optimally and productivity is organized.

If NOC indicates something, depending on the relationship between NOC and MSP, teams can work to resolve the problem and identify the source of the problem to prevent future problems.

Is a NOC the Same as a Help Desk?

No, an NOC and technical support are not interchangeable services. The big difference between the two is that tech support has all the interaction between end-users. NOC provides backend maintenance, support, and troubleshooting to help MSP respond to potential customer issues. Technical support is a call center set up to receive questions directly from end-users who are experiencing a problem.