Managed Router Services

Whether you need dedicated broadband Internet access, point-to-point connectivity or a network anywhere for multiple sites, Communications has a managed router service to meet your needs. Our managed Services Router provide companies, government offices, and educational institutions with reliable and highly available data network solutions with 24/7 proactive monitoring, fault tickets, and responsive customer support.

Choose the Managed Router Service that best suits your needs:

Dedicated Ethernet Managed Internet Access (E-DIA) - Designed for organizations that require a dedicated and highly secure connection between their local area network (LAN) and the public Internet.

Managed Ethernet Line (E-Line): provides dedicated point-to-point connectivity on the network instead of on the public Internet to improve quality and safety. There are two types of E-Line solutions.

Ethernet Private Line (EPL) - Provides point-to-point connectivity for each circuit.

Ethernet Virtual Private Line (EVPL) - Provides dedicated transport over the network. By using service multiplexing, EVPL reduces the need for CPE ports.

Managed Ethernet Local Area Network (E-LAN) - Ideal for multi-site organizations, this solution extends your native Ethernet environment to multiple locations on our private network. The managed E-LAN is available in two versions:

Ethernet Local Local Network (EPLAN) - Provides connectivity everywhere and allows traffic to flow directly to its destination for fault-tolerant business continuity.

Ethernet Virtual Local Area Network (EVPLAN) - Provides an additional level of control by using virtual LAN IDs which determine which locations can communicate directly with each other.

MPLS VPN - Designed specifically for companies with multi-service and multi-site applications, the MPLS-VPN WAN offers a variety of methods and access speeds, as well as different classes of service. Take advantage of the ubiquitous IP network to offer flexibility, scalability, and ease of use. All client traffic is protected through separate instances and routing tunnels, equivalent to level 2 technologies. CCI manages the routing of all traffic between client sites.

Advantages of managed router services:

Reliability: High availability, supported by guarantees of the service level and proactive monitoring of the network 24/7.

Dedicated Connections: Get dedicated connections on the largest fiber-optic network in Northern New England.

Symmetrical speeds: service offers the same high speeds for downloads and downloads.

Easy to manage: we eliminate the complexity of managing services with proactive troubleshooting tools and dashboards that allow you to track performance and usage. We also deal with the Router management and maintenance of routers.

Highly scalable: with bandwidth options ranging from 1 Mbps to 10 Gbps, we are able to meet your data needs today and tomorrow.

Transparent integration: are you thinking about managed Wi-Fi or VoIP? Managed router services can be combined with other advanced voice and data solutions.

Support: fast response times.

8 Tips to Help You Become a Networking Guru!

Summary:

Effective Business Networking is the gathering of like-minded people who, through building relationships, become marketplace announcements and speak for each other.

Keep in mind that networking is about being authentic, building trust, and seeing how your relationship can really help others. Here are 8 tips to help you become a network guru!

Article Body:

Effective Business Networking is the gathering of like-minded people who, through building relationships, become marketplace announcements and talk to each other.

Keep in mind that networking is about being authentic, building trust, and seeing how your relationship can really help others.

1. Always determine, even before entering a room, what your specific goals are by attending each networking meeting. This helps you choose groups or associations that will help you get what you are looking for.

2. Ask open-ended questions during your network conversations, questions asking who, what, where, when, and how. Try to avoid questions that require a simple yes or no answer. Using this line of questions, you can open the discussion for us and show listeners that you are interested in.

3. Become a walking resource center. When you know yourself as a solid resource, others remember to turn to you for suggestions, ideas, other people's names, etc. This keeps you on your "top of the head".

4. Make sure you have prepared your "elevator pitch" and know it like the back of your hand. An elevator speech is commonly called the answer it would take in the time it would take to get to the tenth floor of an elevator. Always repeat your spiel and be authentic, so as not to appear automated when you pass it on to someone who asks what you are doing.

5. Always know what's going on in everyday Business Growth, if you don't feel comfortable just spiraling when you meet someone the first time, have a backup subject to break the ice to do it

6. Never throw your Business Card at someone the moment you meet them, you must know the person and their business and explain your business before even considering a change of a business card. Some people will find you rude, arrogant, and unprofessional, which in turn will have a poor image of your business.

7. Always call or email your new contacts and let them know that you liked meeting them. If possible, mention the things you discussed on a more personal note (that is, I hope you enjoyed this movie you were going to see that night).

8. The most important thing to remember is to quickly and effectively follow the Referrals given to you. When people give you references, your actions are a reflection on them. Respect and honor their trust, and your referrals will increase exponentially.

Total Network Inventory is the Best Solution for your Network Asset Tracking

Summary:

The article discusses the modern needs of IT administrators and new software that would make it easier to track assets and audit machines.

Article Body:

Networks help provide ease, efficiency, and speed to businesses. But they can also become problematic components if not appropriately managed. They require timely and competent support and management. One of the primary areas of network administration is a network inventory and network auditing. Directors and business leaders need to know their assets well to manage them effectively. But there has to be a simple solution for tracking and managing assets, as doing this manually can be a nightmare for administrators and would require a lot of time and resources, both in terms of work and money! Such automation of this process is a great saving of time and effort. Streamlines workflow, reduces the cost of hardware and software upgrades and saves time for staff.

Committed to the highest standards of software excellence, Softinventive Lab has found the solution, which is the Total Network Inventory. It is a network inventory and PC audit software for office networks and large companies. Total Network Inventory performs scanning operations to collect complete information about the operating system, service packs, patches, hardware, software, running processes, etc. on remote machines. This information is stored in the centralized database, and network administrators can create reports on each or all PCs on a network. The stories are very convenient as they present understandable information about networked machines in an easy to read and understand way. There are also special reports like "Number of Software Installations" and "Software and Licenses" that can help with license reconciliation. Since then, reports can be created in two formats (A4 and Letter). The program has no agent and does not require any software installed on remote machines, except the WMI (Windows Management Instrumentation) service, which is present by default in Windows 2000, XP, and Vista, Server 2000, 2003 and 2008.

Total Network Inventory version 1.6.1 is even better:

- The category "Antivirus software" has been redone in "Security" and now shows the status of automatic updates, information about antivirus, firewalls, and spyware.

- Multi-monitor interface: if you have more than one monitor now, you can work with this program in the one you want. TNI remembers your position in the window, and the next time it starts, and it will display in the previous position and size. All dialog windows are placed in the center of the screen where the main window is located.

- Updated reporting engine that provides completely identical printouts to preview (WYSIWYG) and filters to export in many formats (PDF, RTF, XLS, XML, HTML, JPG, BMP, GIF, TIFF, TXT, CSV, Document Format open).

Total Network Inventory allows administrators to monitor their networks and schedule updates easily. They can inventory computers on a corporate network as if they were sitting across from them! PC inventory is done transparently. In addition to the collected information, administrators can add additional details on each machine and its user, such as inventory number, computer cost, and setup date, real username, department, location, phone, mail electronic, etc. (including custom field definitions). This adds clarity to the network inventory process.

Total Network Inventory was designed with the user in mind, which is reflected in its interface, which allows fast and discreet navigation in the program. It provides a hands-on scan wizard that will quickly guide an administrator through the five steps to set up scanning.

Given all these features, TNI is reasonably priced, and now it's your turn to try it out. Get the trial version of Total Network Inventory today, and you will find that there is nothing better!

Help Desk Problems and How to Solve Them

When you've been working at your company's IT help desk for a long time, you begin to get an idea of ​​the kinds of problems employees call and request.

You may have different questions depending on the industry you support (for example, your employees may use specialized software that generates many calls to the help desk), but in general, these are the most common problems people call assistance service. get advice on Help Desk Problems and Solutions:

They can’t log in: Whether they have forgotten their password or left their capital letter trying to type it, these users cannot access the systems until the helpdesk come to their rescue.

They’ve deleted files they shouldn't have: In many cases, you will receive a call from a panicked person who wants to know how to retrieve the files they sent for recycling or the files that were in the container. recycling that has since been emptied.

Computers are too slow: this can often be a simple solution because of the user has too many windows and applications running at the same time, using too much memory.

Internet outages: Users are unable to connect to the Internet or Wi-Fi for a variety of reasons that may require troubleshooting or be linked to a general system failure.

Problems with Printing: The reasoning behind this can range from the printer not actually turning on in the first place to problems with the way your printer settings are configured for physical problems with the same printer, such as a paper jam

User has lost access to the shared drive: There can be many reasons for this, but this generally means that the help desk assigns the network connection so that the user has access to the restored shared drive.

The computer has a virus: this is not a good scenario and solving the problem can be quite complicated. This machine should immediately isolate itself from its network.

Keyboard or mouse isn’t working: This is a particular problem faced by users who have wireless / battery-powered keyboards and mice. At some point, the batteries will run out, taking the user by surprise.

Blue Screen of Death: BSOD can mean different things and users will panic when they see it and immediately call the helpdesk,

Computer Won’t Start: Again, this can be for a number of reasons: the computer is not plugged in, the battery is discharged to the faulty hard drive.

When you have routine requests for IT support, you can ease the pressure on your staff by using tools and creating resources specifically for the job. For example, you can ask frequently asked questions on your intranet site, set up a self-service kiosk for employees or use DeskAlerts to send notifications to the entire organization in the event that a known computer problem affects multiple users.

Tips from IT Helpdesk Manager

In this article we are going to learn about How to run a help desk from IT Helpdesk Manager

Good management of your IT helpdesk involves creating a high level of cohesion between your internal processes and the expectations of your external customers. Keeping everyone happy and managing their helpdesk well is a difficult task. To do this, you need the right tools, as well as well-documented and communicated processes, that give your staff and customers the right levels of expectations.

We asked several successful IT help desk managers for their best tips on how to manage their support activity wisely: keeping customers satisfied and their technicians accountable.

What the IT Manager Said:

You should have a clear understanding of all the metrics on your IT help desk, such as response time, first call resolution, and recovery time after service interruptions, and how to improve them to help with the bottom line.

These expectations come largely from the past experiences of your company's IT support service and the requirements of your users. In other words, a user can expect it to take X hours to resolve a support ticket. Customer service conflicts or problems usually arise when a user has a problem that cannot be resolved within the specified time.

If you want to run your IT helpdesk more efficiently, you need to ensure that you strike a balance between providing the best customer service and the fastest response time for your customers, within your internal operational constraints, such as budgets and internal efficiency.

What can you do to find a balance between satisfied customers and efficient IT support services? Let's take a look at the top seven help desk admin tips provided by the IT support administrators themselves.

Document Your Service Level Agreement (SLA)

A service level agreement (SLA) allows you to predefine your IT technical support services internally and externally. This plain-language agreement between you and your client will allow you to measure the success of your services based on the expectations you have already defined.

Once you have created your SLA, you should use it to track your performance against your overall business goals.

But tracking your SLA is difficult. First, you're forced to manage a large amount of raw data, and service level agreements need to be seamlessly integrated into your IT departments, so frequent modification can be difficult unless it is.

Unless you take advantage of a PSA system like SherpaDesk Computer Assist Software. With Sherpadesk's SLA tool, you can accurately report metrics, such as how long it took a customer to respond to you or how long it would take to resolve a particular problem. This tool helps keep the IT support team on the right track by monitoring whether their response and correction times meet agreed parameters.

When you start using SLAs to track the metrics that help you run your IT helpdesk, you need to be sure to look beyond the arbitrary metrics and measure the things that will help you achieve your goals. of your business

Document Your Process

New IT help desk managers and technicians may face new problems day after day. To combat this, it is recommended that its integration be fast. This will allow them to help their clients as quickly as possible. One way to do this would be to ask experienced technicians and IT help desk managers to document their processes.

Documenting your processes and explaining how to solve specific problems will speed up your production line and ensure customer problems are resolved faster.

This resolution documents should also be available to anyone who needs to access them. In this way, future help desk managers and technicians who encounter a problem for the first time can use the original solution to solve the problem, instead of wasting unnecessary time finding a solution on their own. the same

When you Can’t Manage the Time, Manage Self-Service Solutions

You might even think of going beyond simply documenting solutions for your IT support staff and considering documenting them for your customers through a knowledge bank.

It may not be possible to offer technical assistance 24 hours a day, 7 days a week, due to personnel or budget problems. However, that shouldn't stop you as a business owner or IT support manager from being able to provide excellent support when your team is offline.

Consider using the self-service tool included with an IT support solution like SherpaDesk, which has proven to be very effective in cases where your IT support team is busy or out of the office. Having a knowledge base solution that guides users on how to solve their problems enables them to take ownership of their own IT problems and solve them themselves.

So how can this the self-service tools help you improve your IT help desk management skills? This can certainly reduce costs. Self-service support costs $ 0.10 or less per contact, while average live service costs (email, phone, or live chat) can cost more than $ 13, meaning your staff can spend more time solving more complex problems or pay more attention to VIP clients.

User End-to-End Transparency

For any problem, complex or not, the user and IT support technicians must be able to easily identify the status of the problem.

This will allow IT to help desk technicians to solve outstanding problems by being able to jump where previous technologies have stayed. This saves time and reduces frustration for your end-users.

Examine your outings

We mentioned earlier that in order for your IT helpdesk to be managed effectively, you must examine all of your operating results. This includes, above all, costs.

Determine how much it costs you to provide an efficient IT support service, in particular, the costs of solving each call or ticket.

When you have a good indication of this cost, you can see what problems can be solved quickly and cheaply. For example, if the majority of IT tickets going through your help desk come from customers who need a simple and purposeful task, you might consider using self-service support documentation, such as SherpaDesk, so that your customers can help themselves.

See also how your IT support team is divided. Do most of your teamwork on easier, low-maintenance tasks, leaving only a few senior IT support technicians to handle the most difficult tasks? Focusing on more difficult topics, while generating easier tickets for self-service tools, will do wonders for their efficiency, not to mention their results.

Choose Your Provider Wisely

As the saying goes, it's not the technology you use, but the way you use it. With that said, you need to make sure you offer comprehensive support as an IT support provider.

Ultimately, IT support software you use is there to help you improve your business and keep your customers satisfied. So be sure to choose an IT support software solution that is well suited to what you hope to achieve as a business and that also includes all the features and integrations you need.

Final Takeaways

If you want to improve the way you manage your IT helpdesk, choosing the right PSA IT helpdesk software is essential. Let's say that when implementing a new helpdesk solution, "get a little closer and often" is best. The worst thing you can do is step in and try to change all your processes at the same time. Doing it in smaller, more manageable steps means you will spend less time focusing on mistakes and more time focusing on your overall business goal: to provide the best service to your customers in an efficient and cost-effective manner as possible.

It should also be noted that if you want effective IT help desk management, you must assess how well customers think their problems have been resolved.

This means that the first person to contact a customer must also be the follow-up contact, even if the solution was provided by another staff member.

Managing your IT help desk doesn't have to be a difficult task, and you don't have to break the bank. Choosing the right IT Helpdesk software and creating all your core processes from scratch will enable your team to become experts in the systems and processes necessary to get your job done right. This will help them feel empowered and ready for the success of world-class IT support. This means satisfied customers, and more customers mean a happy end result for your business.

SEO Backlinks

Everyone is aware of the SEO types – On-Page and off-page and how it affects the search engine ranking positions. The on-page is done in order to achieve the visibility of the website. But, the off-page activities will help to achieve the ranking position for our keywords.


Today, I’m going to mention all my backlinks list where I’ve worked on and you shouldn’t miss it.

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mac support services

Finding the right IT "IT" can be very difficult. It's even more difficult if your desktop works with PC and Mac products. Not all companies are equipped to handle both PC and Mac support Service and the challenges that can arise with the integration of Apple hardware and software with applications. for PC and Microsoft.

Why?

Because, as you probably know, PC and Mac run on completely different operating systems and many techs specialists are not familiar enough with the Apple product line to really help. However, there are large companies specializing in PC and Mac support and you are ready to find the right partner for your company.

The first step in determining which IT support company is right for you is determining which services are important to you. There are many technical support specialists, but not all of them are able to provide exactly what you need. If you intend to invest your hard-earned money, you want to make sure that every penny spent has an impact on the productivity and efficiency of your business.

The First Choice for MAC-Based Companies?

Let's face it. There are many support companies that claim to support Apple products. Usually, this means that they have a cousin who has replaced one or two iPhone screens.

We have over twenty years of experience and we will not offer a service that we cannot 100% support.

If your company is heavily invested in Mac technology,  Staff is the team you are looking for by your side. We will work with you to get the most out of your Apple devices throughout their life. In addition, we will work closely with you in the implementation, inventory, security and management phases of these devices as they are integrated and functioning within your network.

You will be able to be more productive and enjoy a more user-friendly environment thanks to our native management of Mac devices, our exclusive correction capabilities and the integration of third-party applications.

To summarize our Mac management offer, we will take care of your Apple products in a systematic and automated way so that everything is managed from a centralized platform and nothing is left to chance. This provides optimal IT efficiency for the daily workflow.

Key items to look for in a PC and Mac support provider

We live in the "do it yourself" era. The hugely popular "For Dummies" series has taught millions of people how to tackle projects alone at home. But some things require an expert. IT services for PC and Apple require an IT service company with advanced training and knowledge of these two very different computer systems.

An experienced team of PC and Mac

The team has more than twenty years of experience working with various platforms, including PC, Mac, and Linux. Our certified engineers have the tools to provide Apple and PC proactive technical support and troubleshooting solutions. Whatever system you use, we have the skills to help you avoid roadblocks and help you achieve your business goals.

Even better, can help you integrate your platforms for a seamless IT experience. Will simplify your IT infrastructure and improve the efforts of your collaborative company.

Comprehensive support services for PC and Mac

Problem prevention is an an essential part of any fully operational technical system. However, the ideal support team for PC and Mac also offers customized services to improve your current level of functionality.

support services for PC and Mac includes:

Network integration

Network planning and design

Microsoft Office 365

Integration with Windows server

Cloud-based email email integration

Training, troubleshooting and support programs

24/7 remote access to the main support solutions for PC and Mac

In business, 90% of the battle for success occurs. A supported client is a satisfied client. It is no different with IT services for PC and Apple. You should know that if something is wrong, someone will be there when you need it to fix it. Many IT companies can easily manage IT problems. But when a Mac problem arises, they should call a specialist. And finding a specialist takes time ... the time you don't have.

The staff provides proactive support for PC and Mac. Our team of qualified professionals is at your disposal whenever you need it. We know that stopping productivity is equivalent to a financial loss and we take it seriously. We are in this sector to prepare you for success and we have a specific mission to maintain the optimal functioning of your Apple and PC systems.

Perfect integration of Mac and Apple systems

Part of the challenge of operating in a cross-platform office is to simplify data sharing and other collaborative efforts. Will consolidate PC and Apple acquisitions into a coherent infrastructure. By combining Mac and PC systems, you will increase employee efficiency by purchasing valuable time in one business day.

System integration doesn't have to be painful! We will guide your staff through the collaboration process on these different platforms and provide them with the training necessary to operate their new simplified system.