24/7 IT support: managed services and IT support

Several IT-managed support and service companies claim to offer 24/7 IT support, but do not define exactly what they mean. What is 24/7 IT support?

For some support companies, 24-hour-a-day, 7-day-a-week IT support simply means automated 24-hour-a-day, 7-a-week monitoring that records and reports errors that the Support can respond to when they are in the office. Other companies may go further and provide IT support 24 hours a day, 7 days a week, but outsource it to another provider, who does not know your account, to handle problems outside normal business hours.

24/7 IT support center technical consultants are available in person, by phone, or by chat to assist you with campus applications and services or to assist you with your personal computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information on obtaining off-campus assistance.

StratusPointIT, formerly ComputerSupport.com, is an end-to-end technology solutions provider, a highly award-winning IT company that combines expertise, creativity and versatility for your success. Our solutions help companies migrate to the cloud, enhance local operations with managed IT services and 24/7 national on-site IT support. This is what you should do. wait:

WOW24-7 has strong professional experience in providing remote technical support services to companies around the world. Our technology specialists work with companies in different industries to help them deliver an excellent customer experience.

Why is WOW24-7 considered one of the best technical support companies in the United States and Europe? Thanks to our innovative solutions! We have armed our clients with a range of advantages such as:

24/7 technical support. Your clients will receive reactive help at all times. Our agents go out of their way to offer you a personalized approach and thus strengthen your loyalty to your brand.

Increase productivity. Do you want to improve the productivity of your team? We have a solution! Outsource technical support for WOW24-7 and allow your staff to focus on core development and top-level customer demands.

Fast answer. Whatever the problem, our team is made up of certified members who can offer professional technical support at L1. As a result, you'll get reduced average call time and a quick response to customer inquiries.

Monthly reports. We analyze all customer requests and document what works well and what needs to be improved. Let our team manage your frontline support and keep you informed with regular metric reports.