Help Desk Problems and How to Solve Them

When you've been working at your company's IT help desk for a long time, you begin to get an idea of ​​the kinds of problems employees call and request.

You may have different questions depending on the industry you support (for example, your employees may use specialized software that generates many calls to the help desk), but in general, these are the most common problems people call assistance service. get advice on Help Desk Problems and Solutions:

They can’t log in: Whether they have forgotten their password or left their capital letter trying to type it, these users cannot access the systems until the helpdesk come to their rescue.

They’ve deleted files they shouldn't have: In many cases, you will receive a call from a panicked person who wants to know how to retrieve the files they sent for recycling or the files that were in the container. recycling that has since been emptied.

Computers are too slow: this can often be a simple solution because of the user has too many windows and applications running at the same time, using too much memory.

Internet outages: Users are unable to connect to the Internet or Wi-Fi for a variety of reasons that may require troubleshooting or be linked to a general system failure.

Problems with Printing: The reasoning behind this can range from the printer not actually turning on in the first place to problems with the way your printer settings are configured for physical problems with the same printer, such as a paper jam

User has lost access to the shared drive: There can be many reasons for this, but this generally means that the help desk assigns the network connection so that the user has access to the restored shared drive.

The computer has a virus: this is not a good scenario and solving the problem can be quite complicated. This machine should immediately isolate itself from its network.

Keyboard or mouse isn’t working: This is a particular problem faced by users who have wireless / battery-powered keyboards and mice. At some point, the batteries will run out, taking the user by surprise.

Blue Screen of Death: BSOD can mean different things and users will panic when they see it and immediately call the helpdesk,

Computer Won’t Start: Again, this can be for a number of reasons: the computer is not plugged in, the battery is discharged to the faulty hard drive.

When you have routine requests for IT support, you can ease the pressure on your staff by using tools and creating resources specifically for the job. For example, you can ask frequently asked questions on your intranet site, set up a self-service kiosk for employees or use DeskAlerts to send notifications to the entire organization in the event that a known computer problem affects multiple users.