NOC Technician

Network Operations Center (NOC) technicians supervise complex network components and are responsible for managing the network. They perform troubleshooting on a daily basis. The work of a NOC technician involves maintaining the network, servers, and telecommunication equipment within an organization.

To be precise, an NOC is a central location from which IT support technicians administer, monitor, repair and maintain customer networks. NOCs use software to facilitate network management.

Also known as network management centers, NOCs are set up by organizations to evaluate problems, solve problems and interact with technicians in the field and carefully observe problems until they are resolved.

The network and servers form the basic building block of an IT infrastructure. Companies hire NOC technicians to create a centralized location with both servers and network elements, which they host in one place to simplify security and maintenance.

NOC technicians also check processor performance and network performance. NOC technicians may have to schedule flexible schedules in case of need.

Technicians distribute, manage and resolve IP switching, remote access protocols, routing, and firewalls. It is the job of specialists to maintain reports on bandwidth usage, server usage, availability, and other crucial elements.

Specialists must possess exceptional analytical and problem-solving skills. They must have excellent communication skills (verbal and written).

NOC technician Job Description

NOC technicians are responsible for carrying out surveillance operations, server maintenance, network and telecommunication equipment in data centers and other organizations. They monitor the data center infrastructure, servers and computer networks to detect problems from a central location.

When a system encounters a problem, NOC technicians must resolve the problems by ordering them and making them work properly. Depending on the level of complexity, organizations hire them at different levels so that technicians complete their respective tasks on time. NOC operations should be able to provide excellent customer service by solving problems quickly.

Specialists continue to learn and continuously update the internal knowledge base with new support solutions. They comply with an organization's guidelines, policies and conventional processes.

Technicians should monitor violations of the Service Level Agreements (SLA). They update customers, suppliers or third party suppliers on the progress of events.

Specialists should regularly inspect support systems, including air conditioning and UPS systems. They use the command-line interface (CLI) and TCP / IP protocols to confirm, discover and evaluate problems.

NOC technicians assist team members and customers by applying their technical knowledge of operations and systems via servers, PCs, telephones, and email.

In addition to the above responsibilities, they also, perform the following functions:

Diagnose problems

In the event of a system malfunction, they identify the problem and resolve it. This could force them to coordinate with IT teams and customers.

Disclose incidents

After an accident, the way to fix it is in the hands of a NOC technician. If the problem can be solved, escalation of the problem to senior officials or managers is not necessary. It is only when the problem is complex that they intensify it to their superiors.

Solve all the problems

They should document all recognized problems in a structured format, as this will be useful in the future in the face of a similar situation.

Monitoring systems: continuously monitor systems using various tools. They are very careful and can therefore quickly recognize warning signs.

perspective

Job opportunities for network and IT system administrators are expected to increase by 6% over the 2016-2026 period, according to the United States Bureau of Labor Statistics (BLS). Demand is expected to continue to grow as organizations acquire emerging mobile technologies and networks.

Academic qualifications and other requirements

Applicants must have at least a degree, if not a degree, in computer science, computer science or any other related discipline.

If they have certifications, such as CompTIA's Network + or Cisco Certified Network Professional (CCNP), will help them advance their career.

NOC Analyst must be able to work calmly in difficult situations. This will be useful if they know about computer security.

Network monitoring technicians must be familiar with network protocols, have experience with scripts in Python, Bash, and Perl and must have worked in a cloud infrastructure.

They should be familiar with the operation of network equipment, such as switches, routers, and firewalls, among others.

Applicants may have to undergo a basic investigation and pass a security clearance in some cases.